Refund Policy for VisionDir

Refund Eligibility

• Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
• Credit Usage: If you have used more than 20 credits, you are not eligible for a refund, regardless of the time since purchase.
• Account Status: Your account must be in good standing and not have violated our Terms of Service.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at support@visiondir.com
2. Provide Required Information:
   • Your account email address
   • Purchase date
   • Order/Transaction ID
   • Reason for requesting the refund
3. Wait for our response: We typically process refund requests within 1-2 business days.

Refund Process

Once your refund request is approved:

• The refund will be processed to your original payment method
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• Your account credits will be adjusted accordingly
• You will receive a confirmation email once the refund is processed

Non-Refundable Items

The following are not eligible for refunds:

• Promotional or bonus credits received as part of a special offer
• Accounts that have violated our Terms of Service
• Purchases made more than 3 days ago
• Accounts that have used more than 20 credits