Refund Policy

Refund Policy for VisionDir

Last Updated: December 4, 2024

At VisionDir, we strive to provide our users with the best experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.

Refund Eligibility

1. Time Limit: Refund requests must be made within 3 days of your purchase. After this period, we cannot process any refund requests.
2. Credit Usage: If you have used more than 20 credits, you are not eligible for a refund, regardless of the time since purchase.
3. Account Status: Your account must be in good standing and not have violated our Terms of Service.

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact Us: Reach out to our support team at [email protected]
2. Provide Required Information:
   • Your account email address
   • Purchase date
   • Order/Transaction ID
   • Reason for requesting the refund
3. Wait for our response: We typically process refund requests within 1-2 business days.

Refund Process

Once your refund request is approved:

• The refund will be processed to your original payment method
• Processing time may vary depending on your payment provider (typically 5-10 business days)
• Your account credits will be adjusted accordingly
• You will receive a confirmation email once the refund is processed

Non-Refundable Items

The following are not eligible for refunds:

• Promotional or bonus credits received as part of a special offer
• Accounts that have violated our Terms of Service
• Purchases made more than 3 days ago
• Accounts that have used more than 20 credits

Questions About Our Refund Policy?

If you have any questions or concerns about our refund policy, please don't hesitate to contact our support team at [email protected]. We're here to help!